Request a refund after an unexpected subscription renewal, including cancellation confirmation and a clear refund request.
Subject: Refund request – auto-renewal charge – [Service name] – £[Amount]
To: [Company name]
Email: [Support/billing email]
Date: [DD Month YYYY]
Dear [Company name] Billing Team,
I am writing regarding an automatic renewal charge on my account that I was not expecting.
Service/subscription: [Service name]
Account email/username: [Your account email/username]
Charge date: [DD Month YYYY]
Amount: £[Amount]
Payment method: [Card / PayPal / Direct Debit]
Please cancel the subscription immediately (if not already cancelled) and confirm that it will not renew again.
I am requesting a refund of £[Amount] for this renewal. Please confirm the refund amount and when it will be processed.
If you need any further details to locate the account or charge, please let me know exactly what you require.
Yours faithfully,
[Your full name]
[Your phone number]
[Your email address]