Request Proof of Delivery (POD) and Investigation

Subject: Request for proof of delivery and investigation – Tracking [Tracking number]

To: [Courier/retailer name]
Email/Post: [Support email or claims address]
Date: [DD Month YYYY]

Dear [Courier/retailer name] Support Team,

I am requesting proof of delivery and a formal investigation for a parcel linked to the tracking number above.

Tracking number: [Tracking number]
Delivery address: [Delivery address]
Status shown: [Delivered / Left in safe place / Signed for]
Date/time shown as delivered: [DD Month YYYY, time]
Order/reference (if applicable): [Order/reference number]

Please provide:

• Proof of delivery (photo, GPS location, and any safe place details)
• Name/signature details (if marked as signed for)
• Delivery driver notes and route scan details (where available)
• Outcome of your investigation and proposed resolution

I have checked with neighbours/building reception and in all safe places. The parcel is still missing.

If the parcel cannot be located, please confirm the resolution you will provide: [replacement / refund / compensation].

Yours faithfully,
[Your full name]
[Your phone number]
[Your email address]