Parcel Marked Delivered but Not Received (Courier Claim)

Subject: Missing parcel – Marked “Delivered” – Tracking [Tracking number]

To: [Courier/retailer name]
Email/Post: [Support email or claims address]
Date: [DD Month YYYY]

Dear [Courier/retailer name] Support Team,

I’m contacting you regarding a parcel that has been marked as delivered but has not been received.

Tracking number: [Tracking number]
Delivery address: [Delivery address]
Marked delivered on: [DD Month YYYY, time]
Sender/retailer (if known): [Sender/retailer name]
Order/reference (if applicable): [Order/reference number]

I have checked the delivery address details, looked in safe places, and checked with neighbours/building reception. The parcel is still missing.

Please provide:

• Proof of delivery (photo, GPS location, and the name/signature if applicable)
• Any delivery notes (safe place details)
• The outcome of your investigation and next steps

If the parcel cannot be located, please confirm the resolution you will provide: [replacement / refund / compensation].

Please let me know if you need any further information from me. I would appreciate a response by [DD Month YYYY].

Yours faithfully,
[Your full name]
[Your phone number]
[Your email address]