Damaged Parcel Claim Request

Damaged Parcel Claim Request — Copy & Edit

Subject: Damaged parcel claim – Tracking [Tracking number] – [Delivery date]

To: [Courier/retailer name]
Email/Post: [Support email or claims address]
Date: [DD Month YYYY]

Dear [Courier/retailer name] Claims Team,

I am writing to raise a claim for a parcel that was delivered damaged.

Tracking number: [Tracking number]
Delivery address: [Delivery address]
Delivery date/time: [DD Month YYYY, time]
Sender/retailer (if known): [Sender/retailer name]
Order/reference (if applicable): [Order/reference number]

When the parcel arrived, the outer packaging was [torn/crushed/open/wet] and the contents were [damaged/broken/unusable].

Damage details: [Brief description of damage to packaging and items]
Item value: £[Amount]
Requested outcome: [Replacement / Refund / Compensation of £X]

Evidence available:

• Photos of the outer packaging (including label) taken on [DD Month YYYY]
• Photos of the damaged item(s) taken on [DD Month YYYY]
• [Optional: video of opening/unboxing]
• [Optional: receipt/invoice or proof of value]

Please confirm the next steps to process this claim, including any forms you require and the timeframe for resolution. If you need additional information from me, please tell me exactly what is required.

Yours faithfully,
[Your full name]
[Your phone number]
[Your email address]