Set clear return expectations (condition, packaging, timeframe) before approving a return.
Subject: Return details – [Order number] – [Item title]
Hi [Buyer name],
Thanks for your message. I can accept the return for [Item title]. Please ensure the item is returned in the same condition it was received (including any accessories/parts):
Once the return is received and checked, I will process the refund via the marketplace system as soon as possible.
Please share the return tracking number once posted.
Kind regards,
[Your name / shop name]