Refund Request for Online Order (UK)

Subject: Refund request – Order [Order number] – [Your name]

To: [Company name]
Email: [Customer support email]
Date: [DD Month YYYY]

Dear [Company name] Customer Support,

I am writing to request a refund for my order:

Order number: [Order number]
Order date: [DD Month YYYY]
Item(s): [Item name(s)]
Amount paid: £[Amount]
Delivery address (optional): [Address]

The reason for my refund request is: [Reason].

• [Example: The item arrived faulty/damaged.]
• [Example: The item is not as described.]
• [Example: The order has not arrived and the delivery date has passed.]
• [Example: I cancelled within the allowed period.]

I would like you to: [Refund the full amount / Refund £X / Confirm how to return the item].

Please confirm the next steps and the expected refund date. If you need any further information, please tell me exactly what is required.

Yours faithfully,
[Your full name]
[Your phone number]
[Your email address]