Refund Request for Faulty Goods

Subject: Refund request – faulty item – Order [Order number]

To: [Company name]
Email: [Customer support email]
Date: [DD Month YYYY]

Dear [Company name] Customer Support,

I am writing to request a refund for the following item which is faulty:

• Order number: [Order number]
• Order date: [DD Month YYYY]
• Item: [Item name/model]
• Amount paid: £[Amount]

The fault is: [Describe the fault and when it occurs].

Evidence available: [Photos/video / description].

Please confirm the return process (if needed) and the expected timeline for the refund. I would like the refund processed back to the original payment method.

Yours faithfully,
[Your full name]
[Your email address]
[Your phone number]