Formal Complaint (Request Resolution Within 14 Days)

Subject: Formal complaint – [Company name] – [Order/Account reference]

To: [Company name] Complaints Team
Email/Post: [Support email or address]
Date: [DD Month YYYY]

Dear [Company name] Complaints Team,

I am writing to make a formal complaint regarding [product/service].

Key details

• Reference/order/account: [Reference]
• Date(s): [Key dates]
• Summary: [Brief summary of what happened]

What went wrong

• [Problem 1]
• [Problem 2]
• [Impact on me – cost/time/inconvenience]

What I want

I would like you to: [refund £X / repair / replace / cancel without fees / compensate £X].

Please respond within 14 days of the date of this letter (by [DD Month YYYY]) with your proposed resolution. If you need any further information, please tell me exactly what is required.

Yours faithfully,
[Your full name]
[Your phone number]
[Your email address]