eBay Return Request (Item Not as Described)

Subject: Return/refund request – Order [Order number] – Item [Item title]

Hi [Seller name],
I’m contacting you about my eBay purchase:

Item: [Item title]
Order number: [Order number]
Date delivered: [DD Month YYYY]

Unfortunately, the item has arrived [faulty/damaged/not as described]. The issue is: [Brief description of what’s wrong].

I have photos/videos showing the problem: [Describe evidence / “photos attached in eBay messages”].

Please confirm the next steps for a [return and full refund / replacement / partial refund]. If you’d like me to open a formal return through eBay, I’m happy to do that—please advise.

Thanks,
[Your name]