Complaint Letter (UK) — Request a Refund/Resolution

Subject: Formal complaint – [Company name] – [Reference/order/account number]

To: [Company name / Complaints team]
Email/Post: [Support email or postal address]
Date: [DD Month YYYY]

Dear [Company name] Complaints Team,

I am writing to make a formal complaint about [product/service].

Account/order/reference: [Reference number]
Date(s): [Key dates]
What happened (brief summary): [1–3 sentences]

Issue details

• [Problem 1 – what went wrong]
• [Problem 2 – impact on you (time/cost/inconvenience)]
• [What you have already tried (calls/emails/visits)]

What I want you to do

I would like you to: [refund £X / replace / repair / cancel without fees / compensate £X].

Please respond within [14] days with your proposed resolution. If you need any further information, please let me know exactly what is required.

If this cannot be resolved promptly, please treat this as a request for your final response so that I can consider escalating the complaint through the appropriate route (where applicable).

Yours faithfully,
[Your full name]
[Your phone number]
[Your email address]