Complaint Escalation (Request Final Response)

Subject: Complaint escalation – request for final response – [Reference]

To: [Company name] Complaints Team
Email/Post: [Support email or address]
Date: [DD Month YYYY]

Dear [Company name] Complaints Team,

I am writing to escalate my complaint regarding [issue]. I first contacted you on [DD Month YYYY] and my reference is [Reference].

Despite previous contact, the issue remains unresolved: [1–2 sentences summarising what is still wrong].

Please treat this as a request for your final response. I would like you to confirm:

• Your decision and the reason for it
• Any remedy you will offer (refund/repair/compensation) and the timeline
• The next steps available to me if I remain dissatisfied (for example, ADR/ombudsman route where applicable)

I would appreciate a response by [DD Month YYYY].

Yours faithfully,
[Your full name]
[Your phone number]
[Your email address]