Account Hacked — Urgent Recovery Request

Subject: Urgent: Account hacked – Request immediate recovery and security review

To: [Company/platform support team]
Email: [Support email / Help desk]
Date: [DD Month YYYY]

Dear [Company/platform] Support Team,

My account appears to have been compromised. I am requesting urgent help to regain access and secure the account.

Account email/username: [Your email/username]
Approx. time/date noticed: [DD Month YYYY, time]
What changed (if known): [Password changed / email changed / phone changed / 2FA enabled / orders placed]

Please take the following actions immediately:

• Lock/secure the account to prevent further access
• Reverse any unauthorised changes (email/phone/password/2FA)
• Cancel/refund any unauthorised orders or transactions (if applicable)
• Confirm the date/time and IP/device details of the suspicious login(s)

I can verify my identity using: [proof of ownership e.g., previous invoices, last order number, billing postcode, ID if required].

Please confirm the next steps and the fastest way to complete recovery. I would appreciate an urgent response by [DD Month YYYY].

Yours faithfully,
[Your full name]
[Your phone number]
[Your email address]